Cancellation & Refund Policy

We aim to provide a clear and transparent process for cancellations, returns and refunds.

1. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Orders may be cancelled before processing or production begins, subject to confirmation by Roy's Apparels.

2. Customised Orders

Customised products are made according to the specifications provided by the customer.

Once customised production has started, cancellation may not be possible because materials and production resources may already have been allocated.

3. Eligible Refund Situations

Refunds may be considered in circumstances including:

• An accepted cancellation before processing.
• Payment received but the order cannot be fulfilled.
• Incorrect product supplied by Roy's Apparels.
• Product received damaged or defective, subject to verification.
• Duplicate payment or payment processing errors.

4. Non-Refundable Situations

Refunds may not be available in the following situations:

• Customised products where production has already started.
• Product damaged due to misuse or improper handling after delivery.
• Incorrect size or specifications selected by the customer where the supplied product matches the confirmed order.
• Returns sent without prior approval.

5. Return Requests

Eligible return requests must be submitted within [X DAYS] from the date of delivery.

Customers may be required to provide the order number, photographs and other relevant information to help us assess the request.

6. Refund Processing

Once a refund is approved, the refund will generally be initiated within [X–X BUSINESS DAYS].

The actual time required for the refunded amount to appear in the customer's account may depend on the bank or payment service provider.

7. Refund Method

Approved refunds will normally be processed to the original payment method used for the transaction.

8. Contact for Refunds

For cancellation or refund-related queries, contact:

[YOUR SUPPORT EMAIL]