Shipping & Delivery Policy
We aim to process and deliver every order as efficiently as possible. Delivery timelines may vary depending on product type, customisation, order quantity and delivery location.
1. Order Processing
Orders are normally processed within [X–X BUSINESS DAYS] after successful order confirmation and payment.
Customised and bulk orders may require additional production time. The applicable production timeline will be communicated to the customer where required.
2. Estimated Delivery Time
| Delivery Type | Estimated Timeline |
|---|---|
| Standard Delivery | [X–X BUSINESS DAYS] |
| Metro / Major Cities | [X–X BUSINESS DAYS] |
| Other Locations | [X–X BUSINESS DAYS] |
| Custom / Bulk Orders | [X–X BUSINESS DAYS] |
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer confirms the order.
4. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, postal code and contact number.
Roy's Apparels will not be responsible for delays caused by incorrect or incomplete address information supplied by the customer.
5. Courier Delays
Delivery timelines are estimates and may be affected by courier delays, weather conditions, natural events, strikes, government restrictions, public holidays or other circumstances outside our reasonable control.
6. Damaged Packages
If a package appears damaged or tampered with at the time of delivery, customers are advised to contact us as soon as possible with their order details and supporting photographs.
7. Delivery Support
For delivery-related questions, please contact our support team at [YOUR SUPPORT EMAIL] or call [YOUR PHONE NUMBER].